Support

You can get the help, information, and technical support you need whenever you need it.

Are you a manufacturer?

Yes, we are a manufacturer, offering direct production and supply for lower prices, higher quality, and faster delivery.

Do you provide OEM/ODM Service?

Sure, we accept OEM and ODM orders,we can produce the product according to your special requirements, just tell us your idea, and we try our best to satisfy you.

What are your payment terms?

T/T and L/C are the most common forms of payment.

What payment methods do you accept?

We accept various secure payment methods, including credit/debit cards, PayPal, Western Union, and bank transfers. Payment options may vary depending on your region.

What sizes of TVs and monitors do your mounts and stands support?

Our mounts and stands are compatible with a wide range of TV and monitor sizes, depending on the model. Please refer to the product specifications for exact compatibility details.

What are VESA patterns?

VESA patterns refer to the configuration of the four mounting holes on the back of a flat panel TV or computer monitor. For example, in a 200 x 100 mm VESA pattern, the screw holes are arranged in a rectangle of 200 x 100 mm apart.

How to decide whether the mount fits my TV?

The mounting holes are in the back of a TV and the TV weight determines the exact mount that will fit a TV. LUMI suggests that the consumer determine the weight and mounting hole distance of their TV prior to selecting a suitable mount.

Are your products easy to install?

Yes, most of our products are designed for quick and easy installation with minimal tools required. Step-by-step instructions and videos are included to guide you through the setup process.

What is the weight capacity of your TV mounts and carts?

The weight capacity varies by model. Please check the product details for exact weight limits.

May I take some samples to test before placing the order ?

Yes, customers need to pay for the sample fees and express fees, and it will be returned when next order is confirmed.

What is the lead time for samples?

The sample lead time for most standard products is within one week.

What’s the lead time for bulk orders?

For most products, bulk orders are approximately 30 days after down payment. However, production time normally depends on order quantity and specifications.

How long will it take to receive my order?

Shipping times depend on your location. We strive to ship orders within 7-10 business days, and delivery typically takes between 7 to 35 days depending on the shipping method and destination.

Can I custom my logo on products?

Yes, custom logos can be applied on products via common methods including label sticking, silk printing and laser engraving. Extra fees will be charged based on order quantity.

Can I have a packaging of my own?

We supply neutral standard boxes. Custom packaging‘s available with professional design tailored to your specific demands with an MOQ of 500-2000 pieces depending on the item.

What if I don’t find what I need on your website?

If you cannot find what you are looking for on the website, please contact us. Our sales team can offer the same or an alternative product solution to meet your needs.

How do I place an order and make payment?

First, we will need your company name, contact name/title, company website, email address and other general information. Then, we’ll send a proforma invoice after confirmation. Payment can be made via T/T bank transfer, PayPal, or Western Union.

What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact us immediately with photos or videos of the issue, and we will help you handle it properly.

Don’t Know What To Start With?

Get A Solutions For Ergonomic Products

Tell Us What You Need

Tell us as specific as possible of your needs, provide the drawing, reference picture and share your idea to us.

Get Solution & Quote

We will work on the best solution according to your requirements, and quote will be provided within 24 hours.

Approve Mass Production

We will start mass production after approval and deposit, and we will handle the shipment and future after-sale service.